[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"guide-about-spanishtrain-en":3},{"detail":4,"related":23,"discovery":43},{"id":5,"parent_id":5,"link_url":6,"title":7,"menu_title":7,"tag":8,"author":9,"desc":10,"content":11,"image":12,"platform":13,"language":14,"category":15,"ld_schema":16,"ctime":17,"utime":18,"status":19,"is_del":20,"sort":20,"faqs":21,"lsi_keywords":22},6463,"about-spanishtrain","About SpanishTrain: Booking, Support & E-Tickets","SpanishTrain booking service","SpanishTrain Editorial Team","Learn how SpanishTrain works as an independent Spain train booking service, including manual review, issued e-tickets and booking support.","\u003Cp class=\"image-caption\">\u003Cem>Planning diagram; check the current conditions of your selected ticket.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>SpanishTrain is an independent train-booking intermediary operated by WISE UP LIMITED. The railway company named on your ticket operates the train. A payment to SpanishTrain submits a request for manual review; it is not an operator-issued ticket or a guarantee of a reserved seat.\u003C\u002Fp>\u003Csection class=\"travel-planning-detail\">\u003Ch2>Where to check an order and an issued train ticket\u003C\u002Fh2>\u003Cp>Keep the booking reference and the official operator ticket together, but understand their different roles. The order records the request and payment through SpanishTrain; the issued ticket records the train service and the travel details needed for boarding. Check the operator, date, station names and passenger details when the e-ticket is delivered.\u003C\u002Fp>\u003Cp>If something is missing or incorrect, contact the support channel shown on the site with your booking reference. Do not assume that a request sent to support has already changed the operator’s ticket. Any change, cancellation or refund depends on the applicable ticket and booking conditions and needs its own confirmation.\u003C\u002Fp>\u003C\u002Fsection>\u003Ch2>Who can use the current service?\u003C\u002Fh2>\u003Cp>The current booking flow accepts travelers aged 18 or older, with no more than four passengers per order. A railway operator may offer child fares, family products or assistance that this website does not currently support. Do not enter an adult age for a child to bypass the booking limits. For a requirement that is not available in the booking form, contact support before payment or use a suitable operator sales channel.\u003C\u002Fp>\u003Ch2>From search to the official ticket\u003C\u002Fh2>\u003Col>\u003Cli>Search your city pair and travel date. Results depend on the services and availability returned by the providers; they do not establish complete coverage of every operator.\u003C\u002Fli>\u003Cli>Read the departure and arrival stations, train number, fare conditions, passenger count, luggage entitlement and payable total. Availability and price are refreshed before order creation.\u003C\u002Fli>\u003Cli>Enter accurate passenger and contact details, review the terms and pay only when the displayed trip meets your needs.\u003C\u002Fli>\u003Cli>Our team reviews the request and attempts to secure the selected service. Availability or fare changes may require further contact.\u003C\u002Fli>\u003Cli>Travel only once the official operator ticket has been issued and delivered. Check every journey and passenger detail on that document.\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Payment, availability and delivery\u003C\u002Fh2>\u003Cp>An order number, payment receipt or confirmation email is not a substitute for the railway ticket. Manual processing has no fixed delivery-time promise. If departure is approaching and no operator ticket has arrived, check your email, spam folder and order information, then contact support. Do not buy another ticket merely because a message is delayed without checking whether the first request has already been fulfilled.\u003C\u002Fp>\u003Ch2>What to check before paying\u003C\u002Fh2>\u003Cp>Compare the full payable amount and the conditions of the exact fare, including any displayed service or optional charges. Operator luggage, change and cancellation rules can differ even on the same route. Review SpanishTrain’s terms and refund policy alongside the fare conditions. Do not infer a free refund from the words “premium” or “flexible”.\u003C\u002Fp>\u003Ch2>Contact and booking support\u003C\u002Fh2>\u003Cp>Use the website contact page or contact@spanishtrain.com and quote your order reference. Explain the requested change and travel date. A request sent to support is not a confirmed ticket change: wait for written confirmation and, where needed, a replacement ticket. Never send payment-card security codes or a password in an email.\u003C\u002Fp>\u003Ch2>Further planning\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fguide\u002Fhow-to-book-spain-train-tickets\">How to Book Spain Train Tickets & Compare Fares\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fguide\u002Fspain-train-ticket-delivery\">Spain Train Luggage, E-Tickets & Boarding Guide\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fguide\u002Fspain-train-changes-cancellations\">Spain Train Refunds & Changes: Renfe, iryo, OUIGO\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Sources and review date\u003C\u002Fh2>\u003Cp>Reviewed on 11 October 2026. Operator rules may change; the conditions of the selected ticket govern your journey.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"\u002FtermsOfService\">SpanishTrain terms\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002FrefundPolicy\">SpanishTrain refund policy\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>","https:\u002F\u002Fstatic.trainbook.online\u002Fimages\u002Farticles\u002Fspanishtrain-seo-20261011-booking-en-4ab17ef918.webp","spanishtrain.com","en","about_brand","{\"@context\": \"https:\u002F\u002Fschema.org\", \"@graph\": [{\"@type\": \"Article\", \"@id\": \"https:\u002F\u002Fspanishtrain.com\u002Fguide\u002Fabout-spanishtrain#article\", \"url\": \"https:\u002F\u002Fspanishtrain.com\u002Fguide\u002Fabout-spanishtrain\", \"mainEntityOfPage\": {\"@type\": \"WebPage\", \"@id\": \"https:\u002F\u002Fspanishtrain.com\u002Fguide\u002Fabout-spanishtrain\"}, \"headline\": \"About SpanishTrain: Booking, Support & E-Tickets\", \"description\": \"Learn how SpanishTrain works as an independent Spain train booking service, including manual review, issued e-tickets and booking support.\", \"inLanguage\": \"en\", \"datePublished\": \"2026-08-18T17:16:58.000Z\", \"dateModified\": \"2026-10-26T06:26:48.844645Z\", \"image\": [\"https:\u002F\u002Fstatic.trainbook.online\u002Fimages\u002Farticles\u002Fspanishtrain-seo-20261011-booking-en-4ab17ef918.webp\"], \"author\": {\"@type\": \"Organization\", \"name\": \"SpanishTrain Editorial Team\"}, \"publisher\": {\"@type\": \"Organization\", \"name\": \"SpanishTrain\"}}, {\"@type\": \"FAQPage\", \"@id\": \"https:\u002F\u002Fspanishtrain.com\u002Fguide\u002Fabout-spanishtrain#faq\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Is SpanishTrain the train operator?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. It is an independent booking intermediary operated by WISE UP LIMITED.\"}}, {\"@type\": \"Question\", \"name\": \"Does payment guarantee a ticket?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. The request is reviewed manually. Travel only after delivery of the official operator ticket.\"}}, {\"@type\": \"Question\", \"name\": \"Can I book for children?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"The current SpanishTrain booking flow accepts travelers aged 18 or older only, up to four per order.\"}}, {\"@type\": \"Question\", \"name\": \"What should I check when my e-ticket arrives?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Check the operator, journey date, stations, passenger details and any coach or seat information against the booking you intended to make.\"}}, {\"@type\": \"Question\", \"name\": \"Does contacting support automatically change a ticket?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Wait for confirmation of the completed action and, where relevant, the new issued ticket.\"}}]}]}","2026-08-18T17:16:58.000Z","2026-10-26T07:04:33.699Z",1,0,"[{\"question\":\"Is SpanishTrain the train operator?\",\"answer\":\"No. It is an independent booking intermediary operated by WISE UP LIMITED.\"},{\"question\":\"Does payment guarantee a ticket?\",\"answer\":\"No. The request is reviewed manually. Travel only after delivery of the official operator ticket.\"},{\"question\":\"Can I book for children?\",\"answer\":\"The current SpanishTrain booking flow accepts travelers aged 18 or older only, up to four per order.\"},{\"question\":\"What should I check when my e-ticket arrives?\",\"answer\":\"Check the operator, journey date, stations, passenger details and any coach or seat information against the booking you intended to make.\"},{\"question\":\"Does contacting support automatically change a ticket?\",\"answer\":\"No. Wait for confirmation of the completed action and, where relevant, the new issued ticket.\"}]","[\"how SpanishTrain works\",\"SpanishTrain ticket delivery\",\"SpanishTrain booking support\",\"independent Spain train booking\"]",[24,31,37],{"id":25,"title":26,"author":9,"parent_id":25,"ctime":27,"image":28,"link_url":29,"desc":30},6432,"Train Travel in Spain: Tickets, Routes & Planning","2026-08-18T16:06:45.000Z","https:\u002F\u002Fstatic.trainbook.online\u002Fimages\u002Farticles\u002Fspanishtrain-seo-20261011-operators-en-4189612e43.webp","spain-train-travel-guide","Plan train travel in Spain with route and station checks, AVE, iryo and OUIGO comparisons, booking guidance and practical rail itineraries.",{"id":32,"title":33,"author":9,"parent_id":32,"ctime":34,"image":28,"link_url":35,"desc":36},6434,"Renfe vs iryo vs OUIGO: Prices, Luggage & Tickets","2026-08-18T16:12:47.000Z","renfe-vs-iryo-vs-ouigo-spain","Compare Renfe AVE, Avlo, iryo and OUIGO Spain by total fare, luggage, seat options, station convenience and change or refund conditions.",{"id":38,"title":39,"author":9,"parent_id":38,"ctime":40,"image":28,"link_url":41,"desc":42},6435,"Spain High-Speed Trains: AVE, Avlo, iryo & OUIGO","2026-08-18T16:13:10.000Z","spain-high-speed-train-guide","Understand Spain high-speed trains, AVE and Avlo brands, iryo and OUIGO, route planning, station names, reserved tickets and boarding.",{"platform":13,"articleId":5,"language":14,"slug":6,"canonicalUrl":44,"published":45,"lastModifiedAt":18,"contentBucket":46,"sourcePublishedAt":17,"alternates":47,"title":7,"description":10,"imageUrl":12,"category":15,"dedupeKey":44,"groupKey":54},"https:\u002F\u002Fspanishtrain.com\u002Fguide\u002Fabout-spanishtrain",true,"guide",[48,49,52],{"language":14,"hreflang":14,"url":44},{"language":50,"hreflang":50,"url":51},"es","https:\u002F\u002Fspanishtrain.com\u002Fes\u002Fguide\u002Fabout-spanishtrain",{"language":14,"hreflang":53,"url":44},"x-default","root:6463:guide"]