Let’s help you on your way
Questions before you book, or help with an existing order? Start here.
Email support
Tell us about your journey. For an existing booking, include your order number. Never send payment-card details.
contact@spanishtrain.comYour booking
Use your booking email and order number to check the latest status and ticket details.
View orderBefore you book
Understand passenger requirements, ticket review and the documents you’ll need to travel.
How booking worksFrom payment to your official ticket
Our ticketing team handles requests manually, 24 hours a day. After payment, our team checks the fare and availability before issuing the official operator ticket. Payment alone is not permission to travel. Processing times vary; no fixed issue time is promised.
If the fare or availability changes before issuance, we contact you with the available options. Any additional payment requires your agreement.
If the ticket cannot be issued, we contact you and arrange the applicable refund. Do not create a duplicate order while the original is being reviewed.
View ticket change and refund conditionsSpanishTrain is operated by WISE UP LIMITED, an independent booking intermediary.