Privacy Policy

SpanishTrain is operated by WISE UP LIMITED. We process information needed for train search, booking review, payment reconciliation, ticket delivery, customer support, fraud prevention and applicable legal obligations.

Information used for the service

This can include your email and contact details, passenger names and requested travel-document details, itinerary and selected fare, order and payment-status records, relevant device and security information and permitted referral information associated with the order. Do not provide information that is not requested for your booking.

Payment and ticket providers

PayPal handles payment authentication and payment information on its own service. We receive the order and payment information needed to reconcile the booking. Operators and ticketing providers receive the passenger and journey information necessary to arrange travel. Their own privacy notices also apply to their services.

Sharing and international processing

Information can be shared as needed with rail and ticketing providers, payment providers, hosting and technical providers, support services, professional advisers or authorities where required. These providers can process information in different countries. We use information for the service and applicable obligations rather than promising that all processing occurs in Spain.

Retention and privacy choices

Order, payment and support records are retained according to operational, contractual, fraud-prevention and legal requirements. Browser storage supports search, language, order access, privacy preferences and permitted referral information. Privacy settings in the footer let you manage the available choices; see the cookie policy for more information.

Requests about your information

Contact contact@spanishtrain.com to request access, correction or deletion where applicable, or to raise a privacy concern. Include enough information to identify your order without sending payment passwords or verification codes. We may need to verify your identity and retain records required by law or the transaction. Applicable rights to complain to a supervisory authority remain available.