Refund Policy

Change and refund eligibility depends on the operator, the exact fare product and the deadline shown in the applicable conditions. Some fares are non-refundable or cannot be changed. Operator deductions, fare differences and any disclosed service charges may apply; no universal free-change or full-refund promise applies.

Before the official ticket is issued

A paid order is still a booking request under manual review until the official ticket is issued. If availability or the fare changes, our team will contact you about the options. Any proposed additional payment requires your agreement. For a child fare sold at 80% of our adult reference price, we cover any difference in the official purchase cost. If you no longer want to proceed, contact support promptly; an unpaid order or an unissued request must not be treated as an already refunded transaction.

After issuance

Send the order number, affected passengers, journey and requested change to contact@spanishtrain.com as early as possible. Do not send passwords or payment verification codes. The operator’s cut-off time can be earlier than departure. A request received near that deadline may not be completed in time; travel remains governed by the existing ticket until a change is confirmed.

Confirmation and return of funds

Sending a request does not mean that a cancellation, change or refund has been approved. We will confirm the outcome and applicable amount after review. A refund is complete only when it has been processed, and the payment provider or bank can take additional time to show it in your account. We do not promise a fixed bank processing time.

Disruption or a problem with the ticket

For a cancelled or delayed service, retain the operator’s notice and your travel evidence and contact support. Operator assistance and statutory passenger rights may apply separately from a voluntary refund request. Nothing in this policy removes rights that cannot lawfully be excluded.

Avoid duplicate bookings

Check My orders before booking again if a payment or request is unresolved. Keep your order number and correspondence so our team can locate the correct booking.